For Open Dental offices
Every patient verified before they walk in.
Benji checks insurance for the week's appointments — electronically first, with a disclosed call to the payer when it has to — and writes the result into Open Dental. Your team only handles what truly needs a person.
- BAA signed with every office
- Two-factor login
- Every call disclosed & recorded
- 8:00Maria G.Delta Dental · max $1,500 ($1,200 left)Verified
- 9:00James T.Cash patientSelf-pay
- 10:30Ana R.MetLife · verified by phone callVerified
- 11:00Kevin L.Anthem · call in progressCalling payer
- 1:30Sofia M.UHC · coverage ended 08/31Inactive
- FIRST
Electronic check
Seconds. The payer's own answer is kept as proof.
- IF NEEDED
A call to the payer
Benji says it's an AI, navigates the menu, and asks your checklist.
- IF SENT
Fax or portal PDF
Read automatically; fills only what's still missing.
- ALWAYS
Back in Open Dental
A dated note on the appointment and the breakdown PDF in the patient's documents.
What changes for your front desk
Grouped by when it helps — before, during, and after the visit.
Before the visit
A breakdown in your office's format
Every percentage, frequency, and history date, saved as a PDF in the patient's Open Dental documents.
Warns when a benefit is used up
Exam, cleaning, or X-rays already used this year — flagged before a denial.
Spots ended coverage
Inactive plans are flagged; with write-back on, the appointment turns red in Open Dental.
On the phone, so you're not
Calls only when it must
And tries again on its own when a payer's line is closed.
Hands off when a rep insists
If a representative asks for your office, the call goes live to your staff.
Recorded and reviewable
Hear exactly what the rep said, not a summary of it.
After the visit
Claims followed up
Quiet claims get checked every weekday.
Payments posted with you
You confirm the numbers; Benji writes them to Open Dental.
Predeterminations tracked
Warns when the remaining max won't cover the plan.
Safe with patient data
Signed BAAs
With every provider Benji runs on.
Two-factor and a full activity trail
Every view of patient data is logged.
Never guesses
If Benji can't confirm something, it says so.
See everything Benji does →Hide the full list
Shows where every answer came from
Each line of the breakdown says whether it came from the payer's electronic answer, a call, a fax, or a portal PDF — so your team knows what to trust at a glance.
Reads payer faxes and portal PDFs
When a payer faxes the breakdown, Benji reads it. Drop a stack of PDFs saved from payer portals and Benji finds each patient on its own. It fills only what's still missing, and never guesses a number it can't read.
Keeps the payer's own answer as proof
Every electronic check keeps the payer's original response, sealed so it can't be edited and downloadable as a PDF — evidence for the appeal if a plan is canceled retroactively and the claim is denied.
Confirms who the policyholder actually is
Benji asks the carrier whether the patient is the policyholder or a dependent, and flags it the moment that answer doesn't match your records.
Skips patients who pay on their own
Patients your office marks as Cash in Open Dental aren't verified or flagged as uninsured — and they count as ready on the schedule.
Updates Open Dental the way your team does — when you turn it on
Benji marks eligibility as verified and adds a dated line to the appointment note in your team's own format — like “09/28/2026: ACTIVE - BENJI. Annual max: $1,500 ($1,200 remaining).” — after your staff's notes, never over them. If coverage comes back inactive, that day's appointments turn red.
Sets up new patients' insurance — when you turn it on
For a new patient with no insurance in Open Dental, Benji adds the carrier, plan, subscriber, and benefit table, set up to match how your office already works; anything risky is reviewed before it's written.
Prepares claims inside Open Dental
Creates the claim and marks it sent in your practice management system, and warns before you send it if your office has learned that carrier needs an attachment for that code.
Reads the electronic remittance
When a payer sends an ERA, Benji matches the payment to the claim on its own. A clean, fully paid claim is marked ready to post; anything with a denial or adjustment goes to your team.
Posts payments to Open Dental with you
Benji shows exactly what to post per procedure — your team confirms the numbers, then it's written straight into Open Dental. No re-typing an EOB line by line.
Follows up on claims that go quiet
Every weekday, Benji checks outstanding claims electronically and lists the ones paid but not posted, denied, or not found at the payer — and can call when there's no electronic answer.
Tracks predeterminations
Keeps pending predeterminations in one list and warns when the remaining annual maximum won't cover the planned treatment.
After the visit, see how Benji follows up on claims and posts payments.
Security & trust
Built for offices that handle real patient data — status shown plainly, not implied.
- Two-factor authentication
- Required on every account, no exceptions.
- Full audit trail
- Every view or action on patient data is logged, per user.
- Calls disclosed & recorded
- Your team can listen back, not just read a summary.
- BAAs with every provider
- Our eligibility-check, hosting, and voice providers all sign one.
- No patient data to consumer AI
- The models that handle calls and faxes run on our voice provider's own infrastructure, under the same BAA.
- Tamper-evident records
- Payer responses are stored with a fingerprint and can't be edited after the fact.
What Benji doesn't do
We'd rather tell you upfront than have you find out later.
- It doesn't replace your front desk. It clears the routine calls so your team's time goes to the cases that need judgment.
- It doesn't hide that it's AI. Every call opens with Benji identifying itself and disclosing that the call may be recorded.
- Some payers won't talk to an AI. When a rep declines, Benji hands the live call to your staff or flags the case — it never pretends to be a person.
- It doesn't log into payer portals. Several payers ban automated access to their websites. If your team saves the benefits PDF, Benji reads it.
- English-language calls only, for now. That's the current scope of the calling agent.
- Claims and payments roll out payer by payer. They're built and tested, and we turn them on with each office one payer at a time — and only where the payer actually sends ERAs.
See your own schedule verified.
A short demo on a real example.